Customer Experience Executive (Inbound & Outbound Calls) - Bali

Join Carro, Southeast Asia’s leading automotive marketplace, and become a key player in delivering exceptional customer experiences in our vibrant Bali office. As a Customer Experience Executive, you’ll be at the forefront of engaging with customers through inbound and outbound calls, ensuring their needs are met with our signature warmth and professionalism.

In this dynamic role, you’ll leverage your communication skills to handle customer inquiries, complaints, and feedback, all while upholding Carro’s commitment to excellence. With a team of dedicated professionals, you’ll contribute to our mission of making car buying and selling seamless and enjoyable for our customers.

If you’re passionate about customer service and eager to grow in a fast-paced environment, Carro in Bali offers the perfect platform to showcase your talents and take your career to new heights.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with a focus on resolving issues and providing exceptional service.
• Use CRM tools like HubSpot or Salesforce to manage customer interactions and track progress.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer experiences.
• Identify and implement process improvements to enhance customer satisfaction and operational efficiency.
• Provide regular reports on customer feedback and service metrics to inform strategic decisions.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Stay updated on industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Minimum of 2-3 years of experience in customer service, preferably in the automotive or e-commerce industry.
• Proficient in using CRM tools such as HubSpot or Salesforce.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work under pressure and meet tight deadlines.
• Certification in customer service or related fields is a plus.
• Familiarity with Indonesian automotive market and trends.

🛠️ Keahlian

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