Customer Service Agent - Airline Contact Center (Yogyakarta)

Join Infomedia Nusantara as a Customer Service Agent for a leading airline's contact center in Yogyakarta! This is your opportunity to be the voice of exceptional service, assisting passengers with bookings, inquiries, and travel support. We're seeking articulate, patient, and tech-savvy professionals to join our dynamic team. In this role, you'll handle calls and chats, resolving issues with a smile, while using tools like Salesforce Service Cloud and Zendesk to streamline your work. Based in Yogyakarta, you'll be part of a growing team that values your contributions to our airline partner's success.

As a Customer Service Agent at Infomedia Nusantara, you'll be the first point of contact for passengers seeking assistance. Your daily tasks include booking flights, answering travel-related queries, and providing solutions to any issues that arise. You'll work closely with our team to ensure a seamless travel experience for our customers. This role offers a competitive salary and opportunities for professional growth, with the chance to work with a reputable airline.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls and chats, providing excellent customer service.
• Assist passengers with flight bookings, cancellations, and changes.
• Resolve customer complaints and issues promptly and professionally.
• Use customer relationship management (CRM) tools like Salesforce Service Cloud and Zendesk to manage customer interactions.
• Provide accurate and helpful information to passengers regarding flight schedules, baggage policies, and other travel-related matters.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Stay updated with the latest travel industry trends and best practices.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the travel or aviation industry.
• Proven ability to handle high volumes of calls and chats with a positive attitude.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Proficiency in using CRM tools like Salesforce Service Cloud and Zendesk.
• Familiarity with travel industry regulations and policies.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

Lowongan Terkait